With over 15 years leading enterprise UX architecture, WCAG 2.2 accessibility governance, and digital sustainability initiatives for mission-critical organizations.
Redesigned digital pharmacy enrollment to replace a 16-step administrative cliff with upfront value, cutting completion time to 1 minute 20 seconds.
Scaling inclusive design across 60 physical exhibits and digital kiosks for the $100M Ellis Island National Immigration Museum overhaul.
Accessibility-first redesign of the Harvard Pilgrim Health Care site and member portal, achieving WCAG 2.1 AA compliance and sub-2-second load times.
Establishing responsive web standards, content-first architecture, and a 10x lighter page weight for Bank of America's 70 million customers.
Working prototypes and open-source accessibility utilities built to test ergonomics, assistive technology hooks, and client-side performance.
Progressive web app for auditing interactive kiosks (especially for museums) for accessibility.
Exploring concepts for workplace skills platforms. Explores proficencies, career paths, AI-driven JIT training, manager workflows.
Reflections from engineering leaders and accessibility auditors on strategic partnership.
“James is one of the most down to earth yet brilliant people I've worked with. He's the consummate example of empathy driven yet practical design and strategy in human form. He's a dependable team collaborator and at the same time a driven leader of change and advocate for folks without a voice. Everything he's involved with is made better for the experience.”
“James is a a thoughtful, intentional designer driven by a genuine desire to improve the lives of others, but has the business sense to navigate the complex realities we work within. He often dives deep into messes where others are scared to go. He is an effective leader who can confidently explain design decisions no matter the audience. And on top of all those other things, he is just a lovely person to work with–if you get the chance please take it.”
“James and I worked together, almost daily, for 2 years. James is an innovated, organized, and thoughtful design leader. He always gently pushed the team toward accessibility and created amazing user centric designs. The product we worked on together was very visible to leadership and complex, but James was always a reliable partner I could look too for support and guidance.”